Returns & Exchanges

At DERMATOUCH, we stand behind the quality of our skincare products and offer a 15-day return window for unopened and unused items. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Request

  Visit our returns portal or contact our support team within 15 days of delivery with your order number and photos of the product.

• 2.
  Verification

  Our quality assurance team will review your request within 48 hours to ensure the product remains in its original, tamper-proof packaging.

• 3.
  Ship the Item

  Once approved, securely pack the items and use our prepaid shipping label to send the package back to our distribution center.

• 4.
  Refund Processing

  After receiving and inspecting your return, we will issue a full refund to your original payment method within 5-7 business days.