Frequently Asked Questions

Everything you need to know about your DERMATOUCH skincare journey.

Are DERMATOUCH products suitable for sensitive skin?

Yes, our products are dermatologically tested and formulated to be gentle yet effective. However, we always recommend performing a patch test before incorporating a new product into your routine.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status in real-time.

What is your return policy?

We offer a 15-day return policy for unopened and unused products in their original packaging. If you receive a damaged or incorrect item, please contact our support team within 48 hours.

Are your products cruelty-free?

Absolutely. DERMATOUCH is committed to ethical beauty; we do not test our products or ingredients on animals at any stage of the production process.

How can I track my order?

Once your order is shipped, a tracking ID will be sent to your registered email address and mobile number. You can use this ID on our 'Track Order' page to see the latest updates.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.